No customer service and closing tickets without replying


New member
You are still selling subscriptions, yet have loads of existing subscribers who are unable to use the service they paid for. You keep closing tickets without replying, and not helping customers. This is not good customer service. All people want is to be able to watch what they paid for. You are telling people you're back up and running..... but this isn't the case. Just help people out. I have mates with a different provider, and there streams are back working fine. Please just assure customers that you're not conning people out of their hard earned money, and give some assistance